FAQ
FAQ

General Questions

Our riders are at the heart of what we do, You matter to us at Stroll Tech! 

Please see below for answers for our Frequently Asked Questions. If you can’t find the answers you are looking for – please feel free to contact us at any time and one of our Stroll Representatives will contact you shortly to assist you.

STROLL FAQs

Q: How do I begin?

A: To become a Stroller, simply download our app for iOS or Android and register. [ Stroll won’t share any of your personal information with third parties. ]

Q: Is it safe?
A: We follow all safety and road rules to ensure our passengers and drivers are protected and secure while in a Stroll.
Q: Who is driving?

A: Stroll drivers use their own car to drive you or your package to and from your requested destinations. Our team interviews, vets and handpicks every driver. Each Stroll driver goes through background checks before driving.

Q: How much does it cost?

A: We charge based on distance and time travelled. Our rates are consistently cheaper than taxi services. You can rely on us for more convenient and more reasonable pricing and travel. Visit our Pricing Page to see how much you’ll save.

Q: How do I pay?

A: After you have arrived safely to your last destination, your registered credit or debit card is automatically charged. You can also pay your fare in cash.

Q: Can I drive for Stroll?

Yes, you can! You can be 19 or older to drive deliveries, but you must be at least 21 to drive passengers. Simply complete this form, and we’ll get the process started!

Q: How old does my car have to be in order to qualify to drive for Stroll?

A: Every car on our network can not be older than 8 years old. (A car made in 2013 can not be on our network in 2022, however a car made in 2013 can remain on our network till the end of 2022). We inspect every vehicle to ensure that it is up to code and meets all our safety requirements.

Q: What are the terms and conditions for Stroll?

A: Rides: Users, please see here. Drivers, please see here

Deliveries: Users, please see here. Drivers, please see here.

COURIER - FAQs

Q: How does Stroll Courier work?

A: Simply visit our Stroll Courier page and click on the Book Now button and fill out the google form provided. Upon filling out the form – Stroll Admin will receive your request and schedule the service for you.

Q: What items can be delivered with Stroll Courier?
A: We can deliver packages, documents, gifts, and many more items. (50lb. weight capacity for each delivery.)
Q: Where does Stroll Courier deliver to?

A: Anywhere and everywhere to include U.S. Military Installations.

Q: Is Stroll Courier A safe option?

A: Yes! Stroll Courier Drivers are interviewed and vetted by our Driver Relations Manager with a detailed background check. All drivers are required to go through a specific training for courier service prior to joining our network.

Q: How much does Stroll Courier Service cost?

A: Stroll Courier Service has a set base fare and is additionally charged per mile on top of the base fare. Our rates are priced at an affordable cost for our consumers. Please see below for our estimated rate breakdown or visit our Stroll Guam Courier page.

Q: What are my options for payment?
A: Stroll will be requiring a payment prior to the Courier Service Accommodation via PayPal or via credit card information over the phone. We will only confirm your booking upon receipt of payment for this type of service.
Q: Does Stroll Courier offer same day delivery?

A: We are all in a rush and we want to make life easier for you. We offer same-day delivery for an additional cost of $5.00. We accept same-day delivery bookings everyday up until 12:00pm. Any bookings made after 12:00pm will not be accepted for same-day delivery.

RIDESHARE TROUBLESHOOTING - FAQs

Q: My driver is frozen on my app, tracking does not work?
A: If in the event that your phone sleeps or the app loses data connection for a short period of time, the tracking process will be interrupted and can show a driver not moving on the app. To fix this, kill the app (exit the app) and reopen it to reestablish a connection. Sometimes it may take time to reestablish the connection so we advise you do not touch the screen until the tracking begins. You will know the app is tracking the driver if it begins to zoom in on the driver without you having to touch the screen.
Q: Looking for a fare estimate or price quote?

A: On our app – Simply, enter your pick-up and drop-off locations and select the type of vehicle you prefer. Next – Tap the Request Ride button and you’ll be taken to the summary page where your Stroll fare estimate will appear.

Q: Not receiving your four digit verification code upon registering?

A: Contact our office via phone and we can assist your request. If in the event we are not in the office at that moment, please feel free to email us at admin@strolltech.global and we will get your account verified as soon as possible.

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