Stroll User (Delivery) Terms and Conditions
STROLL DELIVERY TERMS
As of April 8, 2018
PERMITTED ITEMS: You may only send for delivery:
● Messengers can only transport items that a normal human can carry weighing no more than 30 pounds
RESTRICTED ITEMS: You may NOT send for delivery:
People or animals of any size
Very expensive or rare items
Dangerous items (weapons, explosives, flammable, etc.)
Any items for which you do not have permission to send
If your messenger refuses to accept an item due to size or weight or because it is a restricted items or because the messenger is asked to purchase an item, a cancellation fee will apply:
Messengers reserve the right to refuse to accept any item in their discretion
Messengers will not purchase items for delivery
Stroll wil lguarantee lost or damaged items up to $100, except for RESTRICTED ITEMS for which no guarantee applies
EXCEPT FOR LOSS OR DAMAGE DUE TO A MESSENGER’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT (FOR WHICH THE GUARANTEE SET FORTH ABOVE SHALL
APPLY), REQUESTOR [YOU] IS FULLY RESPONSIBLE AND LIABLE FOR THE ITEMS SENT FOR DELIVERY BY MESSENGER HEREUNDER. OUR LIABILITY TO REQUESTOR
[YOU] SHALL IN NO EVENT EXCEED US $100. *ARBITRATION: The Rules of Arbitration as set out in the Stroll Rider Agreement shall apply to all claims for damages against Stroll or its Drivers.
TRACKING YOUR ITEM:
Follow your messenger’s progress in the Stroll app
ETAs are estimates and may be inaccurate at first, but GPS will show messenger’s location
COMMUNICATIONS WITH YOUR MESSENGER:
● Text detailed pick up instructions if getting in to the building isn’t easy and straight forward
● Call your messenger at any time by tapping the call button next to his / her info on the Stroll app
CHAIN OF CUSTODY:
There must be someone at the delivery address to receive your item(s). One of the following must occur in order to complete delivery:
If you’d like to waive the normal chain of custody process, a text message confirmation is required indicating no recipient is necessary
If no one is available at the delivery address and chain of custody is not waived, messenger returns item(s) and bills requester [you] full delivery fare + a cancellation fee.
CANCELLATION AND SATISFACTION POLICY:
If no one is present at your pick up location, a cancellation fee will apply
If no one is present at your delivery location, your messenger will wait 5 minutes before returning your item. Requestor [you] will be responsible for full fare.
Any delivery requested without recipient present will require text message confirmation from requestor stating no recipient is necessary.
If no one is present at delivery location and requester is [you are] also unavailable when item is returned, requestor is accountable. Messenger will leave item at original pickup location and requestor [you] will be responsible for full fare.