Stroll User (Delivery) Terms and Conditions

STROLL DELIVERY TERMS

As of April 8, 2018
PERMITTED ITEMS: You may only send for delivery:

● Messengers can only transport items that a normal human can carry weighing no more than 30 pounds

RESTRICTED ITEMS: You may NOT send for delivery:

  •  People or animals of any size

  •  Illegal items

  •  Alcohol

  •  Fragile items

  •  Very expensive or rare items

  • Dangerous items (weapons, explosives, flammable, etc.)

  • Stolengoods

  • Any items for which you do not have permission to send

  • If your messenger refuses to accept an item due to size or weight or because it is a restricted items or because the messenger is asked to purchase an item, a cancellation fee will apply:

  • Messengers reserve the right to refuse to accept any item in their discretion

  • Messengers will not purchase items for delivery

     

    DELIVERY GUARANTEE:

  • Stroll wil lguarantee lost or damaged items up to $100, except for RESTRICTED ITEMS for which no guarantee applies

  • EXCEPT FOR LOSS OR DAMAGE DUE TO A MESSENGER’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT (FOR WHICH THE GUARANTEE SET FORTH ABOVE SHALL
    APPLY), REQUESTOR [YOU] IS FULLY RESPONSIBLE AND LIABLE FOR THE ITEMS SENT FOR DELIVERY BY MESSENGER HEREUNDER. OUR LIABILITY TO REQUESTOR
    [YOU] SHALL IN NO EVENT EXCEED US $100. *ARBITRATION: The Rules of Arbitration as set out in the Stroll Rider Agreement shall apply to all claims for damages against Stroll or its Drivers.

     

    TRACKING YOUR ITEM:

  •  Follow your messenger’s progress in the Stroll app

  • ETAs are estimates and may be inaccurate at first, but GPS will show messenger’s location

     

    COMMUNICATIONS WITH YOUR MESSENGER:

    ● Text detailed pick up instructions if getting in to the building isn’t easy and straight forward

                    ● Call your messenger at any time by tapping the call button next to his / her info on the Stroll app

 

                    CHAIN OF CUSTODY:

                    There must be someone at the delivery address to receive your item(s). One of the following must occur in order to complete delivery:

  • If you’d like to waive the normal chain of custody process, a text message confirmation is required indicating no recipient is necessary

  • If no one is available at the delivery address and chain of custody is not waived, messenger returns item(s) and bills requester [you] full delivery fare + a cancellation fee.

     

    CANCELLATION AND SATISFACTION POLICY:

  • If no one is present at your pick up location, a cancellation fee will apply

  • If no one is present at your delivery location, your messenger will wait 5 minutes before returning your item. Requestor [you] will be responsible for full fare.

  • Any delivery requested without recipient present will require text message confirmation from requestor stating no recipient is necessary.

  • If no one is present at delivery location and requester is [you are] also unavailable when item is returned, requestor is accountable. Messenger will leave item at original pickup location and requestor [you] will be responsible for full fare.